Frequently Asked Questions

How long does shipping take?

Most orders are processed within 1–2 business days. Delivery typically takes 5–10 business days depending on your location.

Can I track my order?

Yes. Once your order ships, you'll receive an email with your tracking number.

Do you ship internationally?

Yes! We proudly ship to customers worldwide.

Can I change or cancel my order?

If your order hasn't been processed yet, please contact us as soon as possible. We'll do our best to accommodate your request.

What payment methods do you accept?

We accept all major credit cards, PayPal, Apple Pay, Google Pay, Shop Pay, and other secure payment methods available at checkout.

What if my item arrives damaged?

Please contact us within 48 hours of delivery and include photos of the damaged item. We'll arrange a replacement or refund.

How can I contact customer support?

You can reach us anytime through our Contact Us page or by emailing sales@savethepaws.org